Mattress Frequently Asked Questions (FAQS)

Store / Mattress Frequently Asked Questions (FAQS)

1. How does the 100-night trial period work?


100 NIGHT MATTRESS EA-SIMMONS TRIAL


The only way you'll know whether the EA-Simmons mattress is the right fit for you is by testing it. We think 100-nights is the perfect amount of time for you (and your body) to adjust to the mattress and get used to it.

We're so confident that EA-SIMMONS mattress will give you the best night's sleep of your life, that we're willing to let you try one in your own home for a full 100 nights.


So to book your trial just simply place your order via our website today.


Buy an EA-SIMMONS mattress from us via this website. There are 2 collections to choose from: Hybrid Original, & Hybrid Cloud and Sensation.


1. We'll deliver and set it up in your home.

2. Sleep on our new mattress for 100 nights to get used to the amazing comfort and support it offers. (In taking part in a home trial you agreed to keep your mattress for a minimum of 60 nights to adapt to the unique feel of EA-SIMMONS.)

3. If you're not happy, call us! Our Customer Service team will work with you to answer your questions and resolve your concerns.


If, after at least 60 nights (remember you have 100 to be absolutely sure), we can't find a way to make you happy, we'll take the mattress back after running checks to ensure there's no damages or defects and we'll reimburse part of your purchase price at our own discretion, less any uplift charges if you ask us to come and collect. For full details please see our Terms & Conditions*,  but here are some key points to be aware of:

This trial is available only for orders placed directly with EA-Simmons Ltd. Only one mattress trial is available per household/delivery address. 

In taking part in this trial you agree to use a breathable protector to prevent your mattress from becoming unnecessarily stained or soiled. If you do not already own one, EA-Simmons Mattress Protectors are available for purchase from easimmons.com If, when ordering your mattress you choose to buy a protector direct from us for the duration of the trial, the value paid will also be refunded in the event that you return both items to us. This trial will apply to any standard sized mattress listed on this web site, including those with the pre-fix 'special size'. Unique bespoke requests, however, or custom size mattress  which have been made to specific requirements do not form part of this offer

IMPORTANT: Any mattress described as an Outlet, Special Buy, Real Deal or Clearance Item on this web site is not included in this trial unless it is specifically stated to the contrary on the product page at the time you place your order.


2. Shouldn't I test the mattress first before I buy it?

We made the EA-Simmons Original mattress with you in mind and taking your valuable feedback into constant consideration. That's why we're sure you'll get on swimmingly with our mattress. However, everyone is different - that's why we recommend taking full advantage of our risk-free 100-night trial. That's the beauty of buying a mattress online. A rushed 10 minutes in a mattress shop won't be able to give you a very good feel of whether the mattress is the right fit for you. Testing out the EA-Simmons Original mattress from the comfort of your home will. If you decide it's not quite right, All you have to do is email our customer service team at services@easimmons.com and We'll take care of the rest.


3. How long will it take to receive my EA-Simmons Hybrid Mattress?

Our mattresses are made to order, so product takes an extra bit of time to get to you (it’s not sitting in a warehouse somewhere collecting dust!). The mattress, once compressed, will ship in a box directly to you in 3-8 business days. We will send you an email with your tracking details as soon as your mattress leaves the building.  


4. How do you set up the EA-Simmons Hybrid mattress?

We recommend moving the box into the room where you will set up. Then, follow these steps:

1. Unbox your EA-Simmons Hybrid mattress on its side, next to the foundation or floor. Avoid using a sharp object to open the box as you run the risk of unintentionally slicing your EA-Simmons Hybrid. Unboxing by yourself? Try placing your foot on one of the flaps to hold it in place while you pull the bedroll out.

2. Position your rolled up EA-Simmons Hybrid on any solid or slatted foundation and remove the outer layer of plastic wrap. You'll notice that your EA-Simmons Hybrid has already started to expand at this point

3. Unwrap and unfold the mattress and tear away the inner plastic. If you tear the inner plastic at the top of the bed, you can pull it straight down and off like a sock.

4. Watch your EA-Simmons Hybrid expand and take shape. Note: It may take up to an hour for your

EA-Simmons Hybrid to fully expand and a few days to fully firm up. Any slight odor will dissipate shortly after setup.


You won’t be able to resist giving your EA-Simmons Hybrid mattress a quick test run. The top surface may feel soft at first but soon the memory foam will kick in and relieve the pressure on your body. The pocket springs will allow the entire mattress to contour to your body in a minute your mattress will feel great, later it will feel amazing then it will be your turn.


5. Do I need a box spring or foundation?

Choosing the right surface that supports a mattress can affect the way it feels. Our mattresses are designed to deliver their signature feel sitting on a firm, flat, and sturdy surface. Below are the best options to support your mattress:

  • The EA-Simmons Foundation
    A solid platform
  • The EA-Simmons Platform Bed
    A solid box/foundation
    A Bunkie board on a traditional box spring
    A slatted base.

If you are unsure about your setup, give us a call or send us a quick message. We’re happy to help.


6. How does your return policy work?
Try your mattress for at least 100 nights. This allows your body ample time to adjust to the feel of a new mattress. If you decide the mattress isn't for you, reach out to us and we'll render a quick fix and work with you to resolve any issues you may have. Rest assured.


7. Do I need a mattress protector or mattress pad for my EA-Simmons Hybrid?
Mattress protectors are a great way to shield your mattress from life's little accidents. We carry a high quality  waterproof, hypoallergenic mattress protector made of breathable fabric to help keep your asset safe.

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